To maintain the security of our system and of your account, 2FA resets can only be requested by email.
Please follow the instructions exactly as below...
- Send an email FROM your CoinPot registered email address
- Send the email TO [email protected]
- The SUBJECT of the email must be: 2FA Reset Request
- You must include the 2FA Secret Key in the BODY of your email. This Secret Key was given to you when you set up 2FA and we advised you that it MUST be written down and kept safely - without this we CANNOT help you regain access to your account.
- Please allow us up to 48 hours to deal with your request - we will reply to your email once the 2FA reset has been completed.
